Privacy Policy

Privacy Policy

Last updated: 18th November 2025

Heavy Duty Controls & Electrical Pty Ltd (“we”, “us”, “our”, or “HDC”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Our website address is: https://heavydutycontrols.com.au

1. Information We Collect

We may collect personal information when you:

  • Contact us via email (including the “mailto:” links on our website)

  • Submit an enquiry through any online form or contact method

  • Request a quote, proposal, or information about our products or services

  • Interact with our website (analytics, cookies, etc.)

The information we may collect includes:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project or enquiry details

  • Technical requirements you provide

  • Any other information you choose to supply

We do not offer user accounts, public comments, or uploads on our website, so we do not collect data related to accounts or comments.

2. Cookies & Analytics

Our website may use:

  • Google Analytics (or similar tools)

  • Basic website cookies to improve site performance

  • Security tools that check IP addresses for spam or malicious activity

These services may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referring sites

None of this personally identifies you unless you voluntarily supply your information through an enquiry.

You can disable cookies through your browser settings at any time.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry

  • Provide quotes, proposals or further information

  • Deliver and improve our services

  • Manage customer relationships

  • Improve our website performance and security

  • Meet legal or regulatory obligations

We do not sell, rent or trade your personal information.

4. Disclosure of Your Information

We may disclose your information to:

  • Internal staff involved in responding to your enquiry

  • Service providers who assist us with hosting, analytics or email services

  • Government agencies if required by law

All third-party service providers are required to protect your data in line with relevant privacy laws.

5. How We Store and Protect Your Information

We store information using secure systems, including email, CRM platforms and protected file storage. We take reasonable steps to ensure your information is protected from:

  • Unauthorised access

  • Loss

  • Misuse

  • Modification or disclosure

We retain your information only for as long as required for business, legal or operational purposes.

6. Your Rights

You may request:

  • A copy of the personal information we hold about you

  • Correction of any inaccurate information

  • Deletion of your information where permitted by law

To request this, contact us at:
info@heavydutycontrols.com.au